The Generative AI tools also caught my eye

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ai chatbots: liveperson ai chatbot assisting a user in switching to a later flight with personalized options.

Source

LivePerson’s AI chatbot is built on over 20 years of messaging transcripts, enabling it to handle customer inquiries, schedule appointments, offer product recommendations, suggest upgrades, provide employee support, and manage incidents.

Plus, it can keep the conversation going over time without losing context, which is a lifesaver when customers need to pause and return later. And when the chatbot can’t handle something, it knows when to call in backup — seamlessly passing the conversation (and all the gathered info) to a human agent.

The latest updates are where things get really cameroon phone number material interesting. LivePerson has brought Generative AI into the mix, turning things like web pages, PDFs, and FAQs into dynamic, interactive chatbot conversations.

Combine that with tools like Proactive Messaging — which helps businesses start conversations via SMS, WhatsApp, and other channels — and it’s easy to see why LivePerson is a go-to for companies that want to boost efficiency and make things more personal.

Testing LivePerson
I found the point-and-click builder to be super intuitive for creating and customizing a bot. I also really liked the Conversation Orchestrator, which scans chats in real time and recommends the best AI response or content for agents.

It’s like having a work bestie that ensures nothing falls through the cracks. — they make it easy to turn static info into actionable, engaging chatbot experiences.