Assignment, transfer and binding of specialist services

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When a brand has many LINE friends, a large number of messages, and a large team to manage messages, it is difficult to complete effective team management using LINE's native backend alone. When different message management specialists log in to LINE's native backend, it is difficult for them to confirm who should be responsible for replying to which message, and it is also difficult for supervisors to clearly assign messages to different specialists. However, through message assignment, transfer and binding specialist services, teams can more effectively divide work and divide areas of responsibility.

message assignment
Administrators with higher authority in CAAC can "manually assign" customer information to specific specialists or specific teams. In addition, you can also use the "automatic assignment" function to assign messages containing "specific keywords" to "specific specialists". The following is a schematic diagram of a case where the charter netherlands whatsapp phone number hosting platform "ZUYOU" uses CAAC for information integration and information assignment:


After the rental team shares a LINE OA, CAAC has multiple team collaboration functions, which solves the problem of unclear information handover in the past. The assignment function also makes the division of labor clearer, making it easier for the team to process information in shifts, and also reduces the risk of missed and slow returns. Messages lead to poor customer experience and missed business opportunities.

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Binding Specialist
The binding specialist is specially designed for sales and customer service specialists who use CAAC. Each specialist who uses CAAC can have an exclusive QRcode, so that customers who specialize in services can automatically bind the specialist when they scan the code to join LINE OA, ensuring that customers can be served by the same specialist.

transfer
Assignment means that when a specialist goes on vacation or resigns, he or she can transfer the customer information in hand to another specialist, and the information records and customer files can be completely transferred, making the handover process easy and smooth, and without causing any problems. Customers have a poor experience waiting for messages to be responded to.