OMO case "rental apartment" establishes automated process

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Establish automated processes → Reduce online and offline barriers and provide convenience
Renting an apartment in LINE combines the three functions of "welcome message, graphic menu, and automatic response" to prevent new customers from getting lost after joining. You can directly click on the property you are interested in to view on the official website, or click on the live customer service and use Crescendo Lab "Conversational interactive platform CAAC" is automatically assigned to the specialist.

After using this process and LINE's one-on-one customer service to fully clarify the needs, you can move offline more quickly, such as showing you properties that meet your needs, or helping tenants solve repair problems, etc. Each new and old customer's phone number, Common information and tags such as location, needs, habits, etc. can also be recorded in CAAC, making online services more accurate and smooth, and increasing willingness to renew leases.

See the complete case story: 4 LINE official accounts lebanon whatsapp phone number integrated into one! Create an automated experience for renting apartments, with customer service efficiency +85% and block rate only 7%

3. Sports industry OMO case: Marketing + dialogue improve offline performance, creating a two-way cycle
Compared with retail brands that already have e-commerce, the sports industry that focuses on offline experience services is most suitable to use OMO to differentiate and capture the hearts of customers online. Steffi, the founder of "Good Times Girls Sports Park", which provides exercise classes specifically for women, shared with us:

"We are a physical sports industry. Many in this industry still use manual and repetitive work to respond to messages, and there is a lack of systematic and digital methods to retain data. We hope to use digitalization to To sustainably utilize customer data to obtain higher customer value. ”
Good Time makes good use of digital resources to build LINE CRM to understand and interact with customers, and integrate offline services into customers' digital lives naturally to create an OMO customer journey: