You should not dump all the information about the product on the interlocutor

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Question about the agreement with a specific supplier. We need to understand whether there is a connection to other contractors: "Such a serious company as yours surely has a proven supplier?" Most likely, there will be a positive answer. The next question in the sales script for the manager: “Are you considering the possibility of cooperation with other organizations?” or “If we offer you more favorable conditions, are you ready to refuse the services of our competitors?” Although such questions are not directly selling, they are not the last in the script for telephone sales managers, as they help to find out whether it is reasonable to conduct further negotiations.


Thus, if family ties are involved in the case (for example, the goods are supplied by the client's brother), your conversation will not bring any results. Consulting questions . It is important to make sure that the client is sufficiently algeria whatsapp phone number informed about the properties of the product or the features of the services provided. At this stage, the seller should express his expert opinion (that is why it is important to train each manager on the product). You should unobtrusively find out the client's level of knowledge and fill in the gaps if necessary. this will only scare him off and lead to a refusal to further interaction.


Questions about the fundamental pros and cons. By means of direct or leading questions, you need to understand what is key for the client in the product or service: "Do you have any special wishes for this product? What will make it ideal for you?" By talking to the client, you can learn subtleties that are not obvious, but necessary to ensure long-term cooperation in the future. Consulting questions It would also be useful to learn about features that are unacceptable for the client: "What is a disadvantage for you? What details are unacceptable for you?" This survey will be very useful for designers creating a product from scratch based on the customer's wishes.