They need victory at any cost

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A skeptical and suspicious client is always sure that they are being cheated or are already being fooled. He does not want to take risks, so he perceives any change as a possible threat. Such consumers, as a rule, are critical and emit negativity. Actions of the manager towards the disputant: remind the buyer of his past positive shopping experience; calmly analyze all the objections voiced in the conversation; have a friendly attitude and show positive emotions; prepare strong arguments to prove your position; rely on statistics and expert opinions. A nervous type of sales client, prone to scandal Nervous type of client in sales These people constantly argue, easily lose their temper, are aggressive and angry, often get offended over trifles.


And the only opinion that can be agreed with is their own conclusions. What should a manager do with an impulsive person: listen politely to such an interlocutor; note common interests and issues in which you will find mutual vietnam whatsapp phone number understanding; control your emotions, remain friendly and positive; comply with service standards; present persuasive arguments and rely on facts; Don't take your interlocutor's negative statements personally. A friendly person interested in purchasing A friendly person This type of client in sales is always in a good mood, loyal to the sellers, the company, the product.


He sees the manager as his advisor, who will definitely help him. He has constructive thinking, is focused on buying and acts decisively. In a conversation with the seller, he is interested in the company's products, and perceives information with concentration. Actions of the manager during the sale: Behave in a friendly manner and be interested in the client’s opinion; back up all statements with arguments, even if the other person trusts you; be prepared for anything (find answers to possible buyer questions in advance). Psychological types of clients in sales that you need to be fully prepared for 1.