Logistics process for delivering sports shoes

[ayeshshiddika11]

I called the clerk and he told me that the model was a 44... Oh, I was almost right! But he was going to ask his colleague if there were any pairs in size 42 left in the warehouse. Ten minutes of continuous waiting without knowing if yes, no or maybe next week a model from the previous collection that includes this model will arrive because... When I just looked up at that moment and saw it arrive with a certain confidence, which invited me to think that there was some possibility. I had to wait a few more minutes, because a girl approached him, who was undoubtedly also looking for it, asking him some questions that diverted him to another section, making the wait last five more minutes.

When it finally arrives again, it tells me that it does indeed have them, but not in the store warehouse but in the central warehouse and that the discount for single sizes was on the model in the size I had seen, 44, and that if I wanted them in 42 they would have to formalize the purchase through their online platform and, logically, I would have to pay for them in advance and then send them to the address I suggested.

As you can imagine, I was not able to try on the size 42 and had to settle for trying on the size 44 to get an idea. In short, I had to trust in the good will of the shop assistant and the desire to have them again, convincing me that I would have no problem with the 42 and that I could always return them.

They assured me that it would take between 3 and 4 days to arrive at home and that I could check the status of the order through the digital number that was displayed on the purchase receipt. And that they would notify me one day before delivery by SMS to confirm that there would be someone to pick it up the next day.

Since the store was not in my usual residence, I asked if there was any problem in sending it to another city and he assured me there was not.


The complaint: the delivery
Days went by and to my surprise, when I checked the status of the order, on the fifth day it said "in delivery", on the sixth the same, on the seventh...on the ninth the same...I began singapore phone data to wonder what was happening, if they had been misplaced, lost or damaged.

I called the central office but they didn't give me a convincing answer, just that they were going to check with the logistics operator to see what was happening and that they would call me. I also decided to call the store to tell them what was happening, explaining that it was not up to them, that it was a transport issue and that they were going to call the central office.

Two more days passed without receiving any call or text message that they would be delivered the next day.

I called the central office and the store again, this time submitting a written complaint. Despite all their goodwill, they replied that they were looking into what had happened and would call me back.

The truth is that I had already given them up for lost or misplaced, I didn't know what to think.