Nowadays companies already communicate more frequently by email, 95% of them use WhatsApp or another messaging application like Instagram or Facebook to communicate. This means that many people use this type of media and more specifically WhatsApp to manage purchases, acquisitions of products, services, requests, doubts or other.
This means that customer support and sales agents are forced loan database to handle large volumes of information on a daily basis, which makes it difficult in some cases to remember all the customers, especially those you need to follow up with. So, it is very important to remember on WhatsApp and other messaging applications everything you need to do, as well as the information related to your customers.
In this article we will explain how to create reminders using Callbell in your WhatsApp conversations with your customers in a quick and easy way.
What is a reminder in a conversation?
Reminders in WhatsApp conversations are a feature of Callbell that allows you to schedule a message in the form of our internal in the conversation at a specific date and time.
This reminder will appear in your Callbell inbox and with notifications included so you can perform the corresponding action in time. In addition, if you want to view all the reminders you have pending, there is a tab in your Callbell inbox that shows you all the scheduled chats with future reminders.