Banks and AI: How Artificial Intelligence is Changing the Banking Industry

[nusratjahan]

The new study " Artificial Intelligence in Banking " by ABI, the Italian Banking Association , explored the world of banks and their relationship with artificial intelligence , highlighting how most credit institutions in Italy already have AI in place to support customers and users. These are some of the preliminary findings from the latest survey on investment priorities in information and communication technologies. Contact center management, customer services, credit, security, finance. Artificial intelligence (AI) in banking is primarily about serving the customer. The study shows that most banks are developing and implementing AI solutions in contact buy bulk sms service v center management. In this area, a third of the reported projects are already in production , and nearly half are in the pilot phase for initial testing.

In the area of ​​consumer services, so-called customer service is evolving significantly, with initiatives reported by more than half of the banks that took part in the study. This area allows for various artificial intelligence solutions, including the use of virtual assistants and the creation of personalized offers .

In this AI-driven transformation scenario, it's important to remember that applicable technologies will need to support banking processes in the digital transformation, understanding that AI isn't just about technology, but also about processes, people, skills, and organizational dynamics.