Types of calls to clients

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A call script is a scenario of communication with a client, which is built according to a certain algorithm. Calls can be divided into three types: cold, warm and hot. Which of them should be used in a conversation depends on the subscriber's readiness to make a purchase.

Types of calls to clients

Outgoing calls to people who sample singapore mobile number are somewhat familiar with your company are called warm calls. They may have already purchased products from you, seen your company's advertising, attended various company events, and so on. That is, such an audience is already interested in buying your products to some extent. The goal of warm calls is to maintain contact with customers so that they continue to cooperate with the company.

For example , a person bought a car from your company. On the eve of the winter season, the manager can dial his phone number and offer to buy a set of winter tires as part of a profitable promotion. Such a call is considered warm.

Cold calling is done to attract a new target audience to your business. It is done to people who are not expecting this conversation.

Hot calls are intended for the target audience that is one step away from making a purchase. For example, a visitor to your site filled out a feedback form or added a product to the cart, but for some reason did not pay for it and did not return to the site for two days. This category also includes calls that accompany consumers after receiving a product or providing a service: the seller contacts them to find out how satisfied the customers are, whether there were any problems after the purchase, whether there are any comments on cooperation, and so on.