Software as a Service SaaS is more than just

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A cloud-based delivery model. It is an approach to service that organizations are considering to meet their IT Service Management needs.

This model is attractive because it can offer many of the same benefits as the traditional IT service management model, while adding benefits such as cost reduction, faster time to application up and running, and easier provisioning of updates. Typical SaaS models allow the service to be hosted, delivered, and managed remotely via the Web and offer shared data processing Sweden Mobile Database and storage resources on a subscription basis.

How to decide: In-House Service Management or SaaS model?
The answer depends on the type, level and cost of IT skills within your organization, as well as budget versus operational costs, the likelihood of growth in your IT infrastructure, and the level of customization and integration your processes require with other elements of your IT infrastructure and management solutions.

IT organizations that need to consider integrating into IT service management via the SaaS model have many of the following needs: