The domino effect puts a lot of pressure

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On IT staff to keep track of all services and resources. This requires the ability to closely monitor service levels for internal services and those provided by external resources. It also requires the ability to quickly address detected problems, resolving incidents before they lead to performance degradation or outages. For example, you must be able to quickly detect, diagnose, prioritize and resolve incidents, directing them to the appropriate teams, some of which may be external.

You can use BSM solutions to monitor physical, virtual, and cloud resources and provide timely notification of impending problems. These solutions can even automatically assess and prioritize problems based on their impact on services. Some solutions Sri Lanka Mobile Database automatically generate trouble tickets and attach information about the root cause and impact on services to help accelerate problem prioritization, diagnosis, and resolution. These solutions work in conjunction with incident, change, and problem management BSM solutions that drive incidents from detection to resolution.

Capacity must be carefully managed to achieve high resource utilization without reducing service quality. This requires understanding workload patterns and trends to ensure that sufficient capacity is available when and where it is needed. BSM solutions can perform analysis of business, application, infrastructure, and workload data to ensure that the right capacity is delivered for each service. Some solutions integrate with IT systems management and automation solutions to facilitate daily capacity to ensure optimal service performance.