Closed venues remain online long after closing

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Amazon is also moving in this direction, and in the meantime has filed a complaint against some fake review portals such as buyamazonreviews.com, buyazonreviews.com, bayreviews.net etc.

3 simple counter moves
It is therefore important for the company to monitor and strengthen its online reputation in order to be able to face and forcefully flatten even these negative situations. Here are our 3 countermoves.

Investing in Social Customer Care In the era of Facebook, Twitter, Instagram mobile database and LinkedIn, to name the most popular in Italy, corporate communication must invest in the power of its community of loyal followers, often unaware builders of your brand's reputation. Clearly the rules change depending on the channel but in Italy, in our opinion, the ideal feedback is first and foremost on Facebook, it is essential to have it : through comments on posts, photos of your products, questions you ask your fans.
Talk to customers or potential customers
Reading about dissatisfied customers publicly on company blogs or social media is highly counterproductive for your brand's online reputation, and even negative reviews are a valuable source of constructive ideas. Open a dialogue with your customers, answer questions, even uncomfortable ones, never delete a negative comment because a dissatisfied customer, if he or she becomes an ignored customer, will become a dangerous time bomb for your online reputation. Instead, offer to reconcile the bad experience with a new product or service, showing attention as if the customer were physically there with you...