When support is handled in-house, you can connect directly with product experts and developers. If an issue cannot be resolved by support, you can get in touch with technical experts much faster. You are also more likely to know your support contact and build a relationship with them so that issues are resolved with an eye toward your customer history and your company's specific needs.
You would never pay for shoes that are the wrong size or buy two small sheets for a king-size bed. Just like you wouldn't buy an ill-fitting suit, you shouldn't buy a retail POS system if you own a restaurant.
Generic, non-industry-specific POS systems are no better. Frustrated POS software user qatar telegram data Ryan Swallow noted in an online forum : "The most annoying thing about POS software, in my opinion, is that those who develop and provide it have never worked in a restaurant and don't understand how the software is used in practice."
Point-of-sale systems designed for restaurants are designed with the needs of hospitality users in mind. Often, the staff have worked in the hospitality industry themselves or work closely with hospitality experts to develop a program. This means that typical restaurant-specific use cases such as bill splitting, table management, customized floor plans and menu changes are available as built-in features, rather than special requests that require additional programming, questionable workarounds or messy integrations of third-party extensions.