Let’s have a look at some of them:

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Returns Management:
Returns are an inevitable part of any eCommerce business. Not all orders will end up with your customer. The average return rate for eCommerce orders is typically 20% to 30%. That’s why tracking orders that are sent back is equally important.

An order management system can help you manage returns by tracking return rates and why they were returned. It also collects data to help you improve product quality and reduce returns in the future. Eventually, you can streamline the return process to improve customer satisfaction so they continue purchasing from your brand in the future.

Why is an Order Management System Important for Your eCommerce Business?
Many reasons make an order management system essential for the smooth functioning of your business.

Streamline Fulfillment Process: An order management system helps you streamline your order fulfillment process by aligning all activities in a unidirectional flow. It establishes a uniform format for order processing that eliminates all doubts around re-checks. It allows you to send orders for packing and ship them faster.
Reduces Errors: With automated order management, you don’t have to keep australia phone number list track of incoming orders in an Excel sheet manually. The OMS directly fetches data from your website and inventory to give you a holistic view of your current incoming, processed, and pending orders.
Saves Time: Though not all, most OMS receive and automatically verify customer orders. They even directly enter them into your order processing system (or ERP if you’re a large enterprise), so you don’t have to repeatedly re-enter all information like order details, delivery information, etc. Order management systems reduce manual work, from processing orders to recording historical data. You can easily pull a customer’s purchase history and use the data to identify sales trends and forecast future demand.
Faster Order Processing: A streamlined process helps you eliminate unnecessary steps like list maintenance and checking to send out orders to the warehouse and then process them. You can save 24-36 hours with an automated process that alerts your warehouse as soon as a new order comes in. Otherwise, you will send a consolidated list at the end of the day, and the orders will begin processing a day later.
Single View For Multiple Channels: If you sell on multiple channels like Amazon, eBay, Shopify, Bigcommerce, etc.you can easily integrate all channels into one and process orders as one unit. This helps you keep a single view across all channels, and the quantity is directly reduced from a master inventory. This avoids confusion, and you can remove listing out of stock products faster.