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Why is it important to work on customer satisfaction? Understanding customer satisfaction levels is fundamental to transforming your company. After all, there is no more valuable source of information than your own consumers. Many companies do not invest in this analysis, mainly because this metric is difficult to measure. But this can be a big problem, since failing to identify the bottlenecks in your business prevents the implementation of changes and, consequently, the achievement of expected results.

Therefore, below are some reasons why you should invest in this algeria whatsapp data analysis. Increases customer loyaltyOne of the biggest benefits of investing in customer satisfaction is increased loyalty. After all, more satisfied customers mean recurring purchases and promotion of the brand to other people. When we analyze the customer acquisition cost (CAC), we realize that it is cheaper and more interesting for the company to keep customers satisfied than to acquire new ones every month.

After all, in many cases, they need to maintain repeat purchases to start generating real profits for the business. Allows you to discover the company's bottlenecksAnother relevant factor for companies to adhere to customer satisfaction surveys is the possibility of understanding what the business's bottlenecks are and the main points that need to be worked on to improve the organization's position in the market.