Debugging a cold call script in role-playing format

[prisilabr03]

The voice simulator is very simple. First, go to the script editor for which you want to make training calls. Then go to the node editor from which communication with our robotic client will begin. At the bottom of the window, check that this node is the first node for the voice simulator and specify the first phrase of the client (what the robot says, welcoming the operator).

After that, you and your employees can make calls to the script in the sandplay therapy voice simulator mode (“TAG1> Ganteli “icon in the list of scripts).

Watch the 5-minute video that will show the process of setting up the voice simulator and launching it into operation:

Oct 20 2020 year Andrey Veselov
News
What feelings did you feel when you bought or developed a good cold call script yourself, gave it to managers, and they don’t work on it and call customers anyhow?

If you don’t have a good script yet, then read the article as develop and debug the script.

Statistics show that only 10% of companies that bought or developed a script use it a year later. So we decided to show how to debug sales script and identify bottlenecks in it even before the introduction of employees. Just in a few minutes.

Watch the 9-minute video and repeat the procedure to bring your script to the working version:

This stage of working with a cold call script, scriptologists like to call "script debugging." Debugging can be done in many ways, but the most effective, as practice shows, is role-playing. How does it work? Very simple: the sales department is going, the manager or responsible employee plays the role of a “seller”, and the other employee plays the role of a “client”. The task of the first is to test the script in conditions close to the "combat", and the second is to simulate the behavior of the average client. It is possible with a slightly high number of objections to check the depth of their processing in the script.