How a Manufacturing Company Can Use a Chatbot to Improve Customer Experience

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Example:
Given : a company engaged in the production and sale of complex industrial equipment.

The task : to improve the external and internal user experience through up-to-date automation tools.

Solution : a chatbot built into the communication system, integrated with the services used (CRM and ERP systems) and

providing personalized service : the bot sees that the customer has previously been interested in a certain type of equipment and requested technical support. The next time it contacts, it offers ghana consumer email list instructions on how to use it or notifies about new models that match the customer’s interests;
checking the availability of goods and reserving them . If the buyer asks about the availability of the product, the bot contacts the ERP and gives an accurate answer. Moreover, it can offer the client to reserve the product or place a pre-order;
offering delivery options . The bot checks the data in the logistics management system and immediately reports which delivery options are available based on the customer's location and preferences.
An example of a scenario for such a bot:


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