How we knew which direction to move

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nusaiba127
Posts: 126
Joined: Sun Dec 22, 2024 9:43 am

How we knew which direction to move

Post by nusaiba127 »

We have all been clients at least once in our lives who "have already had a specialist on their way". We installed windows, bought entrance and interior doors, sewed curtains and furniture covers. We needed help to measure, evaluate, look at, insure and calculate the cost of something. In 100% of cases, we expected that a specialist would come to us (on time), who would quickly understand what we need, offer options, help with the choice and name the price. And we, without getting up from the couch, would sign a contract with the company and pay the money.

A question for the sales team: how many visits by a specialist venezuela consumer email list (measurer, agent, insurer, appraiser) result in a real deal? As a rule, there is no answer, because most existing accounting systems have difficulty keeping statistics on requests with the status "customer refusal" - not to mention analyzing the reasons why it occurred. The second question: how to sell the client exactly what he wanted and avoid mistakes at the stage of transferring the order for processing? And where does this process most often fail?

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We specified the problems
Having discussed the issues above, we formulated specific “pains” of the client:

1. A complex chain of interactions when transferring an order. First to the measurer, then to production, to the warehouse, to delivery. Failures could occur at any stage.

2. Non-transparent pricing and deception of clients. During the first visit to the client, the specialist often did not name the final purchase amount, which provoked the surveyors to deceive the client and gain their own personal profit bypassing the interests of the company.

3. Disorganization in notifying clients. At a key stage of the sale, surveyors often forgot to inform the client about changes in the order (for example, about postponing the installation date or replacing the configuration).

4. Optimization of surveyors' working hours. Surveyors were guilty of solving personal issues or working on the side during working hours.
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