A preview of your message will help you cut down on communication time and can give you a few valuable seconds to compose yourself. It also gives you time to do some research on the feedback you’ll be providing. Li argentina whatsapp number data ve Chat dashboard Another way to communicate faster with LiveChat is to use canned responses. These are pre-written answers to common questions. So instead of typing the same answer or copying and pasting it from your computer, you can simply send the message directly from LiveChatbox.
But it’s always important to get information before you speak to a customer, even with pre-written responses. To that end, LiveChat offers pre-chat forms. These forms ensure that users provide the most relevant information possible before they start communicating. Unlike most live chat software where the chat history is erased after the session, with LiveChat the text is saved unless the visitor clears the cache. This way, both you and the visitor can have a history of the interaction.