Intrigue as a way to start a conversation

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Without visual contact, it is easy to lose the attention of the interlocutor. It is important to maintain intrigue. At the beginning of the conversation, you can mention special conditions or common acquaintances to interest the client.

Before calling, prepare yourself and learn about the other person. For example: "I spoke with Ivan Ivanovich, he advised me to contact you" or "We have a free trial period until gambling email list November 15."

Mirroring
Trust is formed faster when interlocutors demonstrate similarity in behavior. The mirroring method is actively used in NLP to create a connection. If a salesperson copies the gestures, speech rate and timbre of the client's voice, the probability of a successful sale increases by 30%.

The main thing is not to overdo it, so that it does not look like imitation. In telephone negotiations, it is useful to repeat the client's last words. For example: "I understand that..." or "You mean that...".

Flirt
People strive to feel attractive in the eyes of the opposite sex, and light compliments can help increase the average bill. However, it is important to maintain a balance and not turn communication into excessive intrusion.

Employees should not be forced to flirt; it is wiser to select female salespeople to communicate with men and vice versa in order to create a comfortable and relaxed atmosphere for customers.

Example : "You have excellent taste, you made a wonderful choice" or "This jacket perfectly highlights your masculinity."

Lack of criticism of competitors
When discussing competitors, avoid criticizing their products and companies, as this can negatively affect your reputation. Instead, focus on the benefits and talk about them when the opportunity arises. Example: “We offer free shipping,” “Our similar product is available in a wider range of options.”