Ensures the integration of the offer

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It is essential to offer the customer all the necessary comfort in the purchasing process, adapting to their needs and preferences.

To do this, any action that guarantees fluidity in the transaction must be rewarded for cases in which the physical and virtual worlds coexist, that is, allowing all options for the purchase and delivery of the product.

At this point, digitalisation of the catalogue is mandatory. It is the basis for efficient omnichannel. Create your personalised catalogues and display them on the sales channel in which you namibia email list want to promote them to sell (face-to-face or telephone sales with sales teams, B2B or B2C eCommerce , Marketplaces, Social Networks , etc.). They do not have to be the same if your strategy is to personalise the offer by sales channel.


5- Focus on increasing customer utility:
It is very important to take into account the suggestions, recommendations and concerns of customers in order to offer them solutions.

For example, they can count on their purchase history , the possibility of duplicating orders without starting from scratch , updated real stocks, and the facilities and extras for shipping or delivery...



B2B_Comprehensive_Client_Sales_Management


6- Apply continuous improvement and evolution:
You have to be aware of how highly competitive the current business environment is. Customers are increasingly demanding, so it is necessary to stay up to date with service trends in this hyper-connected world.

Don't stop incorporating improvements in the technology used to achieve ever greater customer satisfaction.