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Wrapping Up: So What Is a Chatbot and Why Is It Important?
Now that you know what a chatbot is and how important it is for your business, you will definitely agree that they have radically changed the way companies interact with their customers.

Bots have become an important part of customer engagement strategy. In the near future, they will augment human capabilities, and humans will be more innovative in managing strategic activities.

To create an effective chatbot, you need to follow the guidelines below:

Define your business rAlso, according to various studies, approximately 84% of buyers first look for reviews on the Internet, and only then decide to contact the company.

What follows from this?

Reviews are extremely important for increasing a company's customer base and profits.

But collecting positive reviews is quite a difficult task. We are so designed that we really want to write negative, and almost do not want to write positive. If you were short-changed at the market, then you are ready to tell the whole world about it. How could such an injustice happen. But no one wants to tell the world that they were well served today, because we consider it self-evident.

So, here are 5 ways to generate more positive reviews.

1. Work on your services
As trivial as it may sound, start by analyzing your current services. No matter how much you motivate customers to leave good reviews, they won’t do so if the service was poorly provided.

If you already have reviews about the company, analyze them. Pay special attention to negative reviews. Why are users unhappy? Maybe they were poorly served, maybe they don’t like your equipment or even the parking lot.

Example 101%
Example 101%
I know examples of companies where 90% of gambling data china phone number reviews were due to the administrator speaking very abruptly to clients on the phone. They changed the administrator and negative reviews practically stopped coming in, because the reason was eliminated.

Also, to improve the "effect" of your service, use the 101% rule. Do your job 100%, and then another 1% on top. Often, this 1% will be valued higher than the previous 100, since no one expects it from you. This same 1% will significantly influence the decision to leave a positive review.

Example 101%
Example 101%
equirements and create a chatbot. It should meet your business goals and improve customer satisfaction. Analyze the bot metrics to understand the ROI of chatbot development.
Use the right platform to make your job easier so your team can better understand customer activity and have more control over your conversations with them.