Do you let someone empty a trash can in your front yard without intervening? Probably not. Why then should you tolerate that visitors to your fan page, blog, community or even Twitter can say whatever they want? In a closed community it seems acceptable that comments are deleted tomorrow, but not on free platforms like Facebook. A mistake in thinking or simply the disadvantage of the stage?
Wedding crashers
The more sensitive, controversial or popular a brand, the greater its appeal. On the one hand, this can be due to the nature of a brand, on the other hand, you can also create it with good content and community management. By eliciting reactions, touching people emotionally and triggering them to participate and come back. In addition to real fans, however, you will also be confronted with trolls , spammers and haters.
Now haters aren't even that bad when they also contribute something saudi arabia mobile phone number list substantive. Of course you don't want real 'wedding crashers' on the site, fan page or blog. People who whine for the sake of whining, are disrespectful and add nothing substantive. In a (closed) community, the posts and reactions of these types of people are deleted and the people in question are warned or even banned . On an open platform like Facebook, that often doesn't happen.
Perhaps that is because there is still a feeling somewhere that everything should be possible on social media. Facebook and Twitter are free platforms and everyone is welcome. Even professional whiners, haters or dissatisfied customers. And also someone who tries to get his way via social media at all costs, while he has already received an explanation offline, but is not satisfied with it.