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These technologies enable conversational AI chatbots to mimic human conversation styles, find information online, and even produce unique content.

As a result, businesses now have powerful tools to streamline operations, improve customer experiences, and boost productivity.


The most important thing to know about an AI chatbot is that it combines ML and natural language understanding (NLU) to understand what people need and bring the best solutions.

Some AI chatbots are better for personal use — like conducting research — and others are best for business use, like website customer support.


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Conversational AI vs Chatbots
Conversational AI and chatbots are closely related but differ in scope and capabilities.

Conversational AI is a broader term encompassing chatbots, virtual assistants, and other AI-generated applications.

It refers to an advanced technology that allows computer programs to understand, interpret, and respond to natural language inputs.

AI chatbots are a subset of conversational AI, but not all chatbots use conversational AI. For instance, rule-based chatbots rely on simple rules and decision trees to understand and respond to user inputs.

These are more limited in functionality, as they depend on specific keywords or phrases to trigger pre-programmed responses.