Components are the building blocks

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every Flow. They serve dual purposes – displaying information and gathering user input.

Display components: Engage users with a mix of text, images, and embedded links.
Input components: These are crucial for two-way interactions. Users can type responses via Text Inputs, choose from predefined options with Dropdowns, Checkboxes, or Radio Buttons, consent with Opt-ins, and even select dates through Date Pickers.
Versatile integration
WhatsApp flows is not limited to one type of message. Whether it’s a proactive outreach via Business Initiated Messages, regular interactions, or even triggered as part of a chatbot flow, WhatsApp flows ensures every conversation is efficient and engaging.

Maximum number of components and screens
You can add up to 8 components on every screen. A multiple-choice question is considered one component, regardless of the number of choices.

The maximum number of screens per WhatsApp Flow is also 8.

3 Benefits of using WhatsApp flows
Let’s explore the benefits this feature brings across various bangladesh whatsapp phone number aspects of business:

Sales
Instant interaction: When potential customers have queries, there’s no need for them to sift through websites or await email replies. With WhatsApp flows, they can directly engage with your business on WhatsApp, expressing their preferences or needs.
Personalized experience: Based on the user’s responses in a flow, you can offer personalized product recommendations or solutions, offering a more personalized shopping experience, which can lead to increased conversion rates.
Customer support
Data gathering: With Flows, you can easily collect feedback, understand issues, or even gather essential data like order IDs, making the resolution process quicker and more efficient.
Customer engagement
Efficient engagement: Whether you’re sending out a new product launch notification, a feedback form, or an event sign-up, with WhatsApp flows, everything is laid out seamlessly, making the process more streamlined and accessible.
Impact of WhatsApp flows on your business
Flows can turn WhatsApp into a versatile platform for businesses across virtually all sectors. It offers powerful functionalities that can redefine how businesses interact with their customers. Let’s dive deeper into the benefits it brings to distinct industries:

eCommerce
Personalized shopping experience: With WhatsApp flows for eCommerce, customers can actively customize products and receive personalized recommendations, ensuring they get exactly what they desire for a truly personalized shopping experience.
Real-time order management: From inquiries about products to checking order status, customers can now get instant responses, fostering trust and reliability. This ultimately leads to increased customer satisfaction and a reduction in order returns.
Feedback and after-sales support: A channel for customers to provide feedback, request returns, or get support, all within the chat interface. This ensures post-purchase engagement and ensures a seamless customer experience.