Digital Boost faced several challenges. Firstly, they were receiving a high volume of calls but struggled to improve their conversion rates. In many cases, they couldn’t progress beyond the first call with potential clients.
Secondly, they had included Zenvia Conversion and Front in their offerings but found that these platforms lacked user-friendliness and stability, particularly in chatbot functionality.
Additionally, the customer support from those platforms did not meet their expectations, and there was a noticeable absence of continuous feature development that their clients needed.
The Solution
Upon partnering with Rasayel, Digital Boost experienced several improvements across multiple business aspects.
Unlike other platforms, Rasayel proved much more user-friendly, allowing teams to azerbaijan whatsapp phone number onboard themselves with little to no help.
Rasayel’s chatbot was more powerful, stable, and flexible than others they’ve tried.
Customer support was far superior, providing timely and effective assistance.
Rasayel continuously added new features that were crucial for their business need
“We partnered with Rasayel because we highly value their platform’s stability, their frequent development of new features, and the exceptional quality of their team” - Eric Aguerreberry, Digital Boost
The Impact
After partnering with Rasayel, they saw a dramatic shift in their conversion rate. Not only did they enhance their customer interaction capabilities, but they also managed to double their active client base within the first 8 months.
Here are the results Digital Boost achieved for their clients through Rasayel:
On average, customers experienced nearly a 2x increase in sales within three months of using Rasayel.
The platform delivered a significant return on investment, ranging from 20-30%, for their customers.
Additionally, Rasayel reduced the time spent by sales and support teams by 20-30%, enhancing overall efficiency and productivity.
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Conclusion
The stability, frequent updates, and exceptional support offered by Rasayel have allowed Digital Boost to provide superior communication solutions to their clients, ultimately leading to enhanced customer satisfaction and streamlined business operations.
With 100% of their deals including Rasayel, Digital Boost continues to benefit from this strong partnership, ensuring they remain at the forefront of their industry.