Updates in UIS: what you can do after hanging up and how to send an SOS signal directly from your Personal Account

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Call post-processing: subscriber evaluates, operator tags

Of course, we haven't discovered a third America: you and your employees could tag completed phone conversations with clients in UIS call reports in a special way before. Only now you can also add the necessary tag "hot on the heels": when the subscriber has already hung up, but your operator hasn't yet. You can set up to ten iran phone numbers preset tags for it (each of which will correspond to keys from 0 to 9). You can do this in the settings of the "Call tag (post-processing)" option when adding it to the call processing scenario (location: "Scenarios"/"Virtual PBX" menu).







In addition, in the same scenario settings, the call post-processing operation is now available for the subscriber - when it is activated, he will be asked to rate the work of the operator who served him on a five-point scale. He will be able to do this after the operator hangs up. Just do not forget to warn him about this possibility in your greeting message (if you use your own instead of the system one).


Improved application service for UIS clients

Users of the UIS virtual PBX now have access to an improved service for servicing client requests, which means that solving various technical problems that arise during work will become faster and more convenient. The system interface is designed extremely simply - to leave a request, the client will need to make just a couple of mouse clicks in the personal account:





A newly created request is assigned a special status, which will allow you to track the progress of the task. If necessary, it can be edited by adding comments, canceled and resumed. The request form also provides feedback: a support service specialist will be able to leave their questions and clarifications for a prompt solution to the problem. When the task is closed, it will acquire the appropriate status and will be supplemented with explanatory comments.