You have no insight into sales

[mouakter13]

Every business owner reaches a point where they feel like everything is in chaos.

Maybe you're frustrated because your business isn't growing as fast as it could. Or maybe it's growing so fast that you're completely overwhelmed and don't know how to plan your next steps.

We are not claiming that a CRM system is the cure-all for all business problems. But there are still ten very good reasons to use CRM software. We will look at these in a moment, but first a brief definition of CRM:

What exactly is CRM?
CRM is short for customer relationship management . A CRM system does exactly what the name suggests: manage customer relationships.

In practice, a CRM is a computer program (an app or software) in which companies can store customer data, see the customer status (lead, prospect, existing customer, etc.) at a glance, and plan and prioritize their next steps.

Would you like to learn more about how a CRM works and how the term japan code phonecame about? This article is for you.

Now let’s look at the signs that your business needs a CRM.



1. Your customer data is scattered all over the place
Of course, your trusty Excel spreadsheets won't let you down - but have you ever searched your emails for a delivery address? Or been unable to contact a customer because their phone number was no longer correct?

With a CRM, none of this is a problem: you can save new customer data in the system immediately and always know where to find it. Post-its scattered all over your desk are gone! Instead, everything is stored centrally - regardless of whether you are working alone or with a team of 100 people.

Additional bonus: Some CRM platforms make it easy to import customer data. Act! CRM, for example, can update data directly from Outlook. You can try Act! for free here .

2. You have no insight into sales
The larger your sales team, the worse it can be: you feel like you have no insight into sales activities. Each employee has their own style and information can get lost in so-called data silos, isolated from each other.

CRM software provides a solution, as every interaction with customers can now be logged, tracked and monitored – all in one central location.