A WordPress wiki, therefore, is nothing more than a page where you can insert information regarding products, services sold or specific topics.
Creating a wiki on WordPress often responds to the need to organize information in the best possible way, namely:
add a FAQ section;
provide detailed information on a specific topic;
create a company wiki to share internally;
create a directory of information to make it easier for the user to navigate.
Choosing to integrate the functionality allows you to obtain several benefits. First of all, a wiki page brings more organic traffic and brand authority , providing visitors with an additional step to simplify access to information. A clear organization of the content helps people find the information they are looking for quickly, an aspect that contributes to a positive user experience.
It is no coincidence that users looking for specific instructions prefer clear and condensed suggestions, since few really have the desire and patience to stop and read all the documentation.