Well, when I get orders (or abandoned carts) I pick up the phone and personally call the customers (or prospects) to do a follow up by voice (attempt to upsell, offer a discount...etc...). My calls obviously vary depending on the case, but there is always a constant, that is, I ask what were the reasons that led the person to trust my e-commerce : in addition to the various reasons that are quite obvious for those in the field (ease of use of the site, refund policy and so on), the presence of the toll-free number stands out , expressly cited by more than one person, together with the chat and other assistance channels.
People do not necessarily call the toll-free number – and dentist data in some cases the call has occurred and resulted in a sale within a few minutes – but NumeroVerde800 increases the image of seriousness and credibility of e-commerce. Please note that the quote occurs without me making any reference to the toll-free number: it is people who quote it of their own free will, without any stimulus to do so from me.
And, be careful, people do not necessarily call the toll-free number - and in some cases the call has occurred and resulted in a sale within a few minutes - but NumeroVerde800 increases the image of seriousness and credibility of e-commerce.
Especially if we are talking about new businesses on the market. I know for sure that I have acquired customers thanks to the NumeroVerde800. (Filippo) Assist customers to increase sales Offering an effective and solid customer and potential customer support service through the use of NumeroVerde800.
4 tips to overcome the competition
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