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Otherwise, the user will be overwhelmed with too much content and you won't be helping.

If you find that an answer requires too much explanation, provide a brief introduction and link to another source (on your site or elsewhere) for anyone interested in additional information.

3.- Write the texts on the FAQs page with your customers in mind
The most appropriate way to reflect the questions is exactly as they were formulated.

And responses should be written clearly, using the same language that customers use.This point is very important, because as a specialist in your subject, you will tend to express concepts using professional terms.

It is especially difficult to speak as a layman about a subject in which you have extensive knowledge, so you may make the mistake of writing as if others know as much about the subject as you do.

It is best to have the text for your FAQ page written by someone who does not have in-depth knowledge of your industry.

In any case, check that the text is comprehensible by asking russia phone number list several people to read it.

Make appropriate changes until the text is accessible to people of different ages and educational levels.


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4.- Create a visually attractive structure
If you just type text, the user will escape from your page as soon as possible, even without having solved their search.

Just because it's a page with a certain theoretical load doesn't mean it can't be enjoyable. It should be!

As we know, users scan pages, not read all the content.

If the question statements are written in much larger letters and a different color, the user will more easily find what he or she has come to look for.

Include your corporate colors to maintain the aesthetic unity of the page and benefit branding .