The Service We Offer Consists Of Addressing taiwan mobile phone number example Incidents, Complaints, Claims, Technical Advice And General Information To All Clients Of The Company We Work With. In Certain Situations, Previously Defined In The Action Protocol Of Our Agents, These Calls Are Transferred To Our Client's Operations Centers, Either To Its Headquarters In Spain Or In Latin America. A Multilingual Team To Deal With Incidents, Complaints, Claims, Technical Advice And General Information Of Our Client At An International Level Taking Into Account That Teleoperators Or Agents Come Into Telephone Contact With The Most Important Telecommunications Companies In The World And What This Fact It Implies In Economic Terms, The Quality Of Our Service And The Technology Used Are Decisive Factors.
We Have A Quality Control System For Customer Service And Continuous Product Training. For Which We Use Real-time Listening, Recordings, Live Monitoring, Reporting Systems, Control Of The Main Ratios Such As Sla, Aht And Continuous Training Of The Agents Involved. Our Agents Work In Our Own Call Center System And All Tickets Are Reflected In The Client's