"Deserved" customer loyalty

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Mitu100@
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Joined: Tue Jan 07, 2025 4:30 am

"Deserved" customer loyalty

Post by Mitu100@ »

Increase customer loyalty through contractual commitment
Have you ever wanted to get out of your mobile phone contract, but it only had 11 months left to run? You see: You can do it, but it doesn't necessarily lead to a good mood, let alone recommendations and a good customer relationship that will ensure your long-term customer loyalty.

I don't think much of such contracts unless they are absolutely justified - for example, due to the complex provision of software or something similar. And even with bosnia and herzegovina telegram screening software and other services, this argument no longer necessarily applies. We therefore have no contractual obligations with our software solution ; customers can cancel from one day to the next.

Convince with good customer service
This brings us to the second type of customer loyalty, which you have to work harder for. Basically, you "only" need a convincing product and excellent customer service - or, ideally, both. Because if the product itself is convincing, then no one will think about switching.

Let's take an advertising agency or a management consultant as an example: if the service has simply blown the customer away, then the question of who they will go to the next time they need it doesn't even arise. The key to such services is knowing the customer's problems and communicating this effectively.
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