Dealers earn ratings using a point

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system that the manufacturer sets in the basic settings. Points are awarded for successfully completing an order and deducted for canceling it. Strategies, by the way, can work together by priorities. Thus, a system created with the help of the SPS adds an important parameter to the automatic distribution of orders: not only the region, availability of goods and their cost are taken into account, but also the quality of customer service:

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What we got
With the help of the order management system, the client received a full-fledged e-commerce site that processes data on all retail outlets and makes the purchasing process convenient fo bosnia and herzegovina consumer email list r the end customer.

Already during the summer season of 2016 the system allowed:

partially (for now, you can find dealer phone numbers on the website and contact them directly) digitize the manufacturer’s sales funnel through the dealer network, understand the time frame for making a decision by the client and the transaction period from the application to the delivery of materials;
reduce the burden on the manufacturer's employees by automating the receipt and distribution of applications online;
reduce the time between a customer’s request and a sale several times;
understand the main reasons for purchase refusals, both due to the customer’s fault and due to the dealer’s fault, and understand the percentage of reasons for refusals;
increase dealer motivation: collect feedback on dealer work, take into account the level of customer satisfaction in the dealer rating.


All this became real thanks to long-term work with the client and the opportunity to jointly create and modify business processes for processing applications, as well as automate them through electronic marketing tools.