RACI charts, and SIPOC diagrams

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Frameworks provide a birds-eye-view of the entire business, which is key for ensuring an improvement here does not create a negative impact there. However, managing and improving processes often requires more granularity, and that’s where process documentation and process design tools come into play.


Process documentation tools like process maps, help organizations define and document exactly how work flows and who does what. Process documentation is invaluable for understanding the current state. If everything is working well, these tools can be used to ensure work continues to flow smoothly as the business experiences change (i.e., employee turnover). If everything is not working well, process documentation helps you pinpoint where the problems lie.


Process design tools are for creating new, improved, and optimized argentina mobile numbers list processes. Flowcharts, for example, help organizations assess the workflow, technology needs, and requirements for implementing a new process. Process simulation software takes this a step further by allowing the organization to safely test and evaluate the potential impact of the new process on other processes across the business.


It can be intimidating to jump into the complex world of process management and improvement. Although process models can help navigate that world, the number of available models and tools is, understandably, a little overwhelming. That’s why we’ve created APQC’s new online course, Process Design Essentials. This self-paced class is designed to help even absolute beginners gain the skills they need to document and design processes. Get started today!