Social media networks offer many opportunities for businesses due to their immense popularity. Billions of people use social media platforms every day. By using forum software with the right features, you will be able to tap into this potential.
The best forum software tools can allow you to use social media to enhance the functionality of your forum. For example, you can allow consumers to sign in with their social media accounts, monitor social media mentions, and allow users to import data from their social media profiles.
Delight your users with an excellent customer support portal
The latest forum software can help you build a self-service croatia mobile phone number platform for your customers. With advanced integrations, topic filtering and content type tags , they can use your forum as part of your knowledge base and a place to ask users questions without contacting your support.
Your forum can be the entry point to a comprehensive self-service portal that provides 24/7 customer support. When customers have access to a self-service option, you can expect a reduction in the number of queries. Your support agents will have more time to focus on more complex cases.
The best forum software features to look for
As we've discussed, not all forum software solutions offer the same set of features. If you've never used such software before, it can be difficult to tell which features are essential and which ones are useful when you have a specific goal in mind. So we'll describe those that are currently considered the industry standard.