Another thing is that a person may have no time

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Based on them, you can evaluate the work of managers. There you can also configure the tools we talked about in the article: Auto-replies to answer customers 24/7; Quick answers/templates to avoid wasting time on repetitive requests; Chatbot to automate sales. You can connect the chatbot constructor from SendBot directly in your Wazzup account.Call or write? We choose the method of communication with the client depending on the situation October 24, 2024 10 minutes Cover for the article "Call or write? Choosing a method of communication with a client depending on the situation" Where and how you talk to the client determines his mood and your chances of making a sale. We'll look at six situations in which it's important to choose the right method of communication. Then we'll look at the advantages of calls and text messages, so that you can decide what's best in other situations.



And finally, we'll finish with a cheat sheet france phone number list that will help you decide in ten seconds whether to text or call. When to call and when to write Write when a client has left a phone number, but you cannot reach him People often forget that they left their phone number with someone and do not answer unknown numbers. Many even have automatic blockers. , be uncomfortable or simply afraid to talk. Don't try to call several times in a row: this irritates the client and wastes the manager's time listening to beeps or having an interesting conversation with Oleg. It's better to write in a messenger - who you are, why you're calling, what you want. To avoid coming up with wording from scratch each time, make a short and clear message template .



If you need to discuss the issue verbally, agree in correspondence to call at a specific time. Result: you won’t lose a client, and the manager will have more time to call other people. Example: write when you can't get through Write when you need to formalize agreements If you agreed on something at a meeting or over the phone, the client will definitely forget what you expect from them or misunderstand you. Many people also do not take verbal agreements seriously, and during a conflict there is nothing to confirm them. So, confirm in your correspondence what you have agreed on, and there will be fewer misunderstandings. A good practice is to ask the person to confirm in response that he agrees and understands everything as you wrote. If you are afraid that the client will decide to cheat and delete the correspondence, take screenshots of the most important moments.