In Messenger chat, customers can ask questions

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And there are applications where everything is serious: there are complex game mechanics, unique design, interactive elements and connections with other services. Here you can’t do without a product team with developers and designers. Yandex has "Kluker", where you can get internal currency - grains - for clicks on the screen. They can be exchanged for real prizes: mainly discounts on Yandex services. Screenshot of the game in Telegram from Yandex Kluker Interface Remember the goal of "increase sales." Any game mechanic should ultimately bring you customers, not just likes under your posts. Qualify leads with chatbots Managers don’t have to spend time qualifying leads — delegate the task to chatbots. Define questions to understand the needs of a potential client and their readiness to buy. The chatbot will collect the information, and the manager will then offer a suitable product and close the deal.



Screenshot of lead qualification denmark phone number list via chatbot example from Sendbot Lead Qualification Using the SendBot Case as an Example The chatbot evaluates customer requests using special questions. The bot analyzes the answers received from customers and determines the order of processing the request. Thus, sellers spend less time on non-target requests. How to advise and support clients Answer questions and talk about products in chats Not everyone likes to call. Just leave your customers alone and let them write to you. and get answers at their convenience. All product information is at hand and easy to double-check. For example, it could be a short question about the salon address. The question is too insignificant to call for. And it is more convenient to get the answer in text - so you can always return to it even after a few days simply by searching in the chat.



Screenshot of correspondence with addresses of beauty salons It is more convenient to send addresses in text In addition, you can send additional materials in chats: photos, videos, documents. To simplify communication with clients, you can connect chat bots and set up an auto funnel. Chatbots can respond to initial queries and frequently asked questions at any time of the day. If the task is beyond the chatbot's capabilities, it will indicate the response time. This way, recipients will not feel ignored. Screenshot of auto-reply from Wazzup affiliate program Example of auto-response from Wazzup partner department In general, multichannel communication is in trend: calls, messengers, email – give your clients a choice of how to contact you. Introduce the product through channels and groups Instead of repeating the same thing in every chat, talk about your product in groups and channels.