Applications of knowledge-based agents in different sectors
Posted: Mon Jan 20, 2025 7:04 am
Here's how knowledge-based agents can be used in different industries depending on their level of knowledge:
Healthcare: Improving patient care
In healthcare, accuracy and speed can make all the difference. Knowledge-based agents support medical professionals by providing them with immediate access to protocols, research and patient histories , ensuring quick, informed decision-making.
They also directly assist patients by answering questions about symptoms, medications and upcoming appointments, making care more accessible.
Example: The Mayo Clinic Symptom Finder uses a knowledge-based agent to help users understand their health issues based on their symptoms. Users are provided with possible conditions and recommendations based on a broad medical hr directors email list knowledge base, guiding them toward appropriate care.
Mayo Clinic Symptom Checker
Via Mayo Clinic
Customer Support: Redefining the User Experience
Customer expectations are higher than ever, and knowledge-based agents, as part of knowledge-based systems, ensure that no query goes unanswered . From resolving common issues to guiding users through product features, these agents make support faster, more consistent, and more frustration-free.
Example: Zendesk's Answer Bot automatically responds to customer queries. It pulls information from a company's knowledge base to answer common questions instantly, reducing response times.
Healthcare: Improving patient care
In healthcare, accuracy and speed can make all the difference. Knowledge-based agents support medical professionals by providing them with immediate access to protocols, research and patient histories , ensuring quick, informed decision-making.
They also directly assist patients by answering questions about symptoms, medications and upcoming appointments, making care more accessible.
Example: The Mayo Clinic Symptom Finder uses a knowledge-based agent to help users understand their health issues based on their symptoms. Users are provided with possible conditions and recommendations based on a broad medical hr directors email list knowledge base, guiding them toward appropriate care.
Mayo Clinic Symptom Checker
Via Mayo Clinic
Customer Support: Redefining the User Experience
Customer expectations are higher than ever, and knowledge-based agents, as part of knowledge-based systems, ensure that no query goes unanswered . From resolving common issues to guiding users through product features, these agents make support faster, more consistent, and more frustration-free.
Example: Zendesk's Answer Bot automatically responds to customer queries. It pulls information from a company's knowledge base to answer common questions instantly, reducing response times.