Ask the visitor about his plans regarding the purchase
Posted: Mon Jan 06, 2025 9:56 am
He complains about everything: poor quality of goods, poor service, local officials, low wages, etc. He needs an object to dump his problems on and get psychological relief. Therefore, those salespeople who encounter such "whiners" are not to be envied. What to do in this case? First, abstract yourself from the negativity, while observing the rules of interaction with the client. Let him unburden his soul, listen calmly with an understanding expression on your face. Here is a list of phrases that are appropriate in this situation: “I propose that we solve your problem together…” “I will definitely pass all this on to the management, we will definitely find a way out.
” "There are several solutions to your question. These are..." 7. Fraudster This is the most repulsive type of client in sales. For their own benefit (free repair, compensation) they will lie, invent and dodge. Some of these individuals bangladesh whatsapp phone number deliberately distract the seller in order to steal the goods. They often act with an accomplice, choosing a moment when there are few personnel in the sales area. Here you need to be on guard, but not lose your goodwill. : "Would you like to check prices, look at the range, or buy?" "We suggest doing this and that, it will take a couple of days.
Are you willing to wait?" etc. Types of Clients in B2B Sales 1. Varvara Petrovna Types of Clients in B2B Sales These are usually old-school buyers (often budget workers), who make up 15% of all customers. Here are their characteristic features: Pensioners and people aged 55+. Conservative and do not like innovations. Not familiar with gadgets, do not use PCs and the Internet. They are old clients of the company and remember past mistakes. The purchase is made using budget funds, money collected by the children’s parents, or sponsorship funds. They are not looking for discounts, but for bargain prices (catalogues for this category should contain products at specially reduced prices).
” "There are several solutions to your question. These are..." 7. Fraudster This is the most repulsive type of client in sales. For their own benefit (free repair, compensation) they will lie, invent and dodge. Some of these individuals bangladesh whatsapp phone number deliberately distract the seller in order to steal the goods. They often act with an accomplice, choosing a moment when there are few personnel in the sales area. Here you need to be on guard, but not lose your goodwill. : "Would you like to check prices, look at the range, or buy?" "We suggest doing this and that, it will take a couple of days.
Are you willing to wait?" etc. Types of Clients in B2B Sales 1. Varvara Petrovna Types of Clients in B2B Sales These are usually old-school buyers (often budget workers), who make up 15% of all customers. Here are their characteristic features: Pensioners and people aged 55+. Conservative and do not like innovations. Not familiar with gadgets, do not use PCs and the Internet. They are old clients of the company and remember past mistakes. The purchase is made using budget funds, money collected by the children’s parents, or sponsorship funds. They are not looking for discounts, but for bargain prices (catalogues for this category should contain products at specially reduced prices).