Extension numbers
Posted: Tue Dec 24, 2024 9:19 am
Content
How to dial an extension number on a mobile phone
How to Enter an Extension Number on a Landline Phone
What not to do
What is really needed
Benefit or extra burden?
Some organizations still use several landline phones to try luxembourg phone numbers not to miss a single call. And in this case, getting through to a specific employee (for example, to resolve a financial issue) is almost impossible. Companies that use a virtual PBX do not have such a problem, because their clients always get through to the right specialist. What is the secret?
An extension is a short number of 1-5 digits that is allocated to a specific department or employee. It is added to the main company number and is used to simplify communication within the team. When a client dials the main number, a special voice message prompts them to dial the short number to contact the desired employee or department. The service saves subscribers' time and ensures that the client is quickly connected to the desired operator. You can enter the extension number on a landline or mobile phone.
How to dial an extension number on a mobile phone
Below we describe how to dial an extension number from a smartphone:
We select the required contact in the phone book and call the company’s main virtual number.
During the pause, the robot prompts you to enter the extension number of the desired employee or department.
After entering the additional combination, we wait for the connection.
How to Enter an Extension Number on a Landline Phone
To call a corporate number with an extension combination from a landline phone, the client must:
Call the main number and wait for the answering machine message.
After the greeting, listen to the offer to dial an additional combination (if there is no voice greeting, proceed to dialing the short number immediately).
Switch the telephone to tone mode.
After switching to tone dialing, enter the extension number.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.
Manage communications, control employees, automate and increase sales.
Get a consultation
What not to do
1. Install several phones - one for each department
You can indicate all existing numbers on the company’s website, for example: “8 (495) 773-45-46 — purchasing department”, “8 (495) 773-47-49 — advertising department”, “8 (903) 667-98-78 — consultant Ivan Ivanov’s phone number”.
But when calling, the client may face an unpleasant situation - they simply won't answer or the specialist won't be there. Loyalty to the company goes down, and your competitors with a virtual number get the long-awaited client.
Or the client will make a mistake and call the wrong department. There they will be "sent away" and forced to call back. That is, the person will have to call again: dial the number again, hang on the line and hope that the next specialist will be the one he needs.
2. Create a mega-specialist who knows the answers to all questions
Let's be realistic. A large company must understand that each employee's competence must be "deep" in his specific area of activity. Sales managers must make quality cold calls, effectively receive incoming calls and talk about the benefits of services (products) for the client. The technical support department must be well versed in settings, and not in processing a loan for a specific service (product).
If you want to “create” a specialist who knows everything, then, alas, you will come across a disappointing result: the knowledge will be superficial, and the employee himself will not last long in such an “immortal” position.
What is really needed
Set up extension (internal) numbers for your employees. An extension (internal) number is a call forwarding from a short number to a regular phone number (landline, SIP or mobile) that you specified in your personal account. When calling, the subscriber hears a voice greeting, where he is offered to dial the extension number of a specialist so as not to hang on the general line. This method will allow you to organize high-quality communication between the client and departments and specific specialists.
Visually, this number is different and most often consists of 4 digits, for example, 8234 or 9980. Usually, the first two digits mean either the serial number in the forwarding list or belonging to a certain department (consulting, sales, etc.), and the second two relate to the serial number of the department employee.
It is good if the voice greeting also includes brief instructions on how to call the extension number. Another question that may interest the client is how to dial an extension number from a mobile phone. Usually, you need to press the "Pause" button after dialing the main number, and then continue entering numbers.
A small minus: to contact the manager by extension, the client needs to know it (this number). Therefore, at the stage of initial interaction, indicate internal numbers - both when talking on the phone and when communicating by e-mail.
A big plus: in addition to optimizing the distribution of external calls among your employees, you also get a convenient means of communication within the company. And it’s free — even if your team is distributed across different offices, branches, and cities. In order to contact a colleague from another office for free, any employee only needs to dial their internal four-digit number.
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Benefit or extra burden?
A client who calls and immediately gets in touch with the specialist he needs is a potential profit for your company. And specifying extension numbers is another advantage in organizing the telephony of your offices.
The undoubted advantages of setting up internal numbers for you and your clients are:
saving time by instantly transferring a call to an employee of a specific department or your client’s personal manager;
increasing loyalty to the company due to the ability to customize a voice or musical message that is played during forwarding to an internal number;
reducing office rental costs due to remote work;
no missed calls, since when one number is busy, a call forwarding to another free employee number is triggered;
high company image thanks to a modern communication device between your departments and branches.
Every customer wants a personal touch and, of course, high-quality service. A small detail like setting up extension numbers can go a long way toward satisfying your customers. Simple instructions in your voice greeting explaining how to dial an extension from a rotary or mobile phone will also show the caller that you are genuinely interested in their call.
VATS will also allow you to connect such an option as end-to-end analytics, call tracking services and text communications. For an adequate price, call tracking and end-to-end analytics will help you track which advertising channel the client decided to call after touching, whether there was communication with him before, and in some cases automatically transfer him to the right department or personal manager. End-to-end analytics will allow you to track the effectiveness of advertising and bring only high-quality requests to the sales department.
The next stage of customer service development will be the decision to connect call tracking and build end-to-end analytics. These services will allow tracking which advertising channel the client decided to call after touching, whether there was communication with him before, and in some cases automatically transfer him to the right department or personal manager. End-to-end analytics will allow tracking the effectiveness of advertising and bringing only high-quality requests to the sales department.
How to dial an extension number on a mobile phone
How to Enter an Extension Number on a Landline Phone
What not to do
What is really needed
Benefit or extra burden?
Some organizations still use several landline phones to try luxembourg phone numbers not to miss a single call. And in this case, getting through to a specific employee (for example, to resolve a financial issue) is almost impossible. Companies that use a virtual PBX do not have such a problem, because their clients always get through to the right specialist. What is the secret?
An extension is a short number of 1-5 digits that is allocated to a specific department or employee. It is added to the main company number and is used to simplify communication within the team. When a client dials the main number, a special voice message prompts them to dial the short number to contact the desired employee or department. The service saves subscribers' time and ensures that the client is quickly connected to the desired operator. You can enter the extension number on a landline or mobile phone.
How to dial an extension number on a mobile phone
Below we describe how to dial an extension number from a smartphone:
We select the required contact in the phone book and call the company’s main virtual number.
During the pause, the robot prompts you to enter the extension number of the desired employee or department.
After entering the additional combination, we wait for the connection.
How to Enter an Extension Number on a Landline Phone
To call a corporate number with an extension combination from a landline phone, the client must:
Call the main number and wait for the answering machine message.
After the greeting, listen to the offer to dial an additional combination (if there is no voice greeting, proceed to dialing the short number immediately).
Switch the telephone to tone mode.
After switching to tone dialing, enter the extension number.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: our own number capacity and the #1 technical support on the market.
Manage communications, control employees, automate and increase sales.
Get a consultation
What not to do
1. Install several phones - one for each department
You can indicate all existing numbers on the company’s website, for example: “8 (495) 773-45-46 — purchasing department”, “8 (495) 773-47-49 — advertising department”, “8 (903) 667-98-78 — consultant Ivan Ivanov’s phone number”.
But when calling, the client may face an unpleasant situation - they simply won't answer or the specialist won't be there. Loyalty to the company goes down, and your competitors with a virtual number get the long-awaited client.
Or the client will make a mistake and call the wrong department. There they will be "sent away" and forced to call back. That is, the person will have to call again: dial the number again, hang on the line and hope that the next specialist will be the one he needs.
2. Create a mega-specialist who knows the answers to all questions
Let's be realistic. A large company must understand that each employee's competence must be "deep" in his specific area of activity. Sales managers must make quality cold calls, effectively receive incoming calls and talk about the benefits of services (products) for the client. The technical support department must be well versed in settings, and not in processing a loan for a specific service (product).
If you want to “create” a specialist who knows everything, then, alas, you will come across a disappointing result: the knowledge will be superficial, and the employee himself will not last long in such an “immortal” position.
What is really needed
Set up extension (internal) numbers for your employees. An extension (internal) number is a call forwarding from a short number to a regular phone number (landline, SIP or mobile) that you specified in your personal account. When calling, the subscriber hears a voice greeting, where he is offered to dial the extension number of a specialist so as not to hang on the general line. This method will allow you to organize high-quality communication between the client and departments and specific specialists.
Visually, this number is different and most often consists of 4 digits, for example, 8234 or 9980. Usually, the first two digits mean either the serial number in the forwarding list or belonging to a certain department (consulting, sales, etc.), and the second two relate to the serial number of the department employee.
It is good if the voice greeting also includes brief instructions on how to call the extension number. Another question that may interest the client is how to dial an extension number from a mobile phone. Usually, you need to press the "Pause" button after dialing the main number, and then continue entering numbers.
A small minus: to contact the manager by extension, the client needs to know it (this number). Therefore, at the stage of initial interaction, indicate internal numbers - both when talking on the phone and when communicating by e-mail.
A big plus: in addition to optimizing the distribution of external calls among your employees, you also get a convenient means of communication within the company. And it’s free — even if your team is distributed across different offices, branches, and cities. In order to contact a colleague from another office for free, any employee only needs to dial their internal four-digit number.
Don't miss the news
Enter your e-mail and receive the most interesting articles, studies and cases.
Receive news
By clicking the button, you confirm that you agree to receive the newsletter.
Benefit or extra burden?
A client who calls and immediately gets in touch with the specialist he needs is a potential profit for your company. And specifying extension numbers is another advantage in organizing the telephony of your offices.
The undoubted advantages of setting up internal numbers for you and your clients are:
saving time by instantly transferring a call to an employee of a specific department or your client’s personal manager;
increasing loyalty to the company due to the ability to customize a voice or musical message that is played during forwarding to an internal number;
reducing office rental costs due to remote work;
no missed calls, since when one number is busy, a call forwarding to another free employee number is triggered;
high company image thanks to a modern communication device between your departments and branches.
Every customer wants a personal touch and, of course, high-quality service. A small detail like setting up extension numbers can go a long way toward satisfying your customers. Simple instructions in your voice greeting explaining how to dial an extension from a rotary or mobile phone will also show the caller that you are genuinely interested in their call.
VATS will also allow you to connect such an option as end-to-end analytics, call tracking services and text communications. For an adequate price, call tracking and end-to-end analytics will help you track which advertising channel the client decided to call after touching, whether there was communication with him before, and in some cases automatically transfer him to the right department or personal manager. End-to-end analytics will allow you to track the effectiveness of advertising and bring only high-quality requests to the sales department.
The next stage of customer service development will be the decision to connect call tracking and build end-to-end analytics. These services will allow tracking which advertising channel the client decided to call after touching, whether there was communication with him before, and in some cases automatically transfer him to the right department or personal manager. End-to-end analytics will allow tracking the effectiveness of advertising and bringing only high-quality requests to the sales department.