August is not without news
Posted: Mon Dec 23, 2024 10:55 am
One Method for Solving Different Problems: Call Percentage Distribution
Content
One Method for Solving Different Problems: Call Percentage Distribution
Ready-made integrations: amoCRM, retailCRM, Amber CRM
Why all these integrations: a case study of practical implementation
FTP server storing call recordings will be closed soon
Analytics: Where did the "Calls without sessions" go?
Reading room
The percentage distribution algorithm has changed. If you use this method, you can rest assured that the innovations will not affect the performance of the scenarios. Only the statistics collection algorithm will become more accurate.
Now, when calculating call forwarding statistics by telegram filipina girl percentage, the virtual PBX will take into account different categories of calls, namely, all (successful and unsuccessful) and only successful.
Balance the workload in the support department, taking into account all calls. Or arrange gladiator fights for the opportunity to take a call in the sales department - taking into account only the successful ones.
And if you dynamically track the productivity of an individual employee or an entire group in an integrated CRM or ERP system, you can dynamically transfer more calls to the most effective ones, which will have a positive effect on sales dynamics.
You can now set the period settings for statistics accounting yourself. By default, data is taken for 1 year.
There are now two types of statistics recording: by quantity and by duration. For a large flow of calls and relatively short conversations, it is more convenient to set a small time interval. This way, the system will react more sensitively to changes in the intensity of the call flow. Less intensity means a longer statistics collection period.
More about call distribution options
Ready-made integrations: amoCRM, retailCRM, Amber CRM
We continue to improve our API (a release is coming soon that will expand the capabilities of working with call data in any service), and at the same time add and improve ready-made schemes for integrating UIS telephony with external systems.
There is something new in direct integration with amoCRM:
now we transfer not only calls and requests there, but also chats - you can automatically create tasks and deals for them, make contacts. Or put them in "Unsorted" until the moment when employees have time to deal with them;
when creating a contact card in amoCRM for a request or chat, the e-mail will also be filled in (if the site visitor left one, of course);
and now you can also add dynamic tags to an automatically created contact or deal. They contain several values: UTM tags, virtual number, advertising campaign, website, search query, source and type of request. Deals marked with a dynamic tag can immediately fall into the desired funnel in amoCRM;
and, by the way, if you transfer transaction data from UIS to amoCRM, you will do it almost in real time - synchronization now occurs once every 2 hours, and not once a day, as before.
And new in integration with retailCRM:
here we learned how to transmit the name of the advertising campaign (relevant when using static call tracking);
and play technical messages to operators about what is happening on the subscriber's line when connecting with him. And now the manager will clearly understand why, for example, he cannot get through (the same "Subscriber is out of network coverage area", etc.).
And a new out-of-the-box integration has been added — with AmberCRM. Here is an incomplete list of what it allows:
call by clicking on the contact number in the interface;
instantly update employees on the situation during an incoming call;
store call statistics and conversation records;
forward calls to personal managers from CRM settings;
answer calls with automated messages (for example, about the status of an order or delivery time).
More about UIS integration solutions
Content
One Method for Solving Different Problems: Call Percentage Distribution
Ready-made integrations: amoCRM, retailCRM, Amber CRM
Why all these integrations: a case study of practical implementation
FTP server storing call recordings will be closed soon
Analytics: Where did the "Calls without sessions" go?
Reading room
The percentage distribution algorithm has changed. If you use this method, you can rest assured that the innovations will not affect the performance of the scenarios. Only the statistics collection algorithm will become more accurate.
Now, when calculating call forwarding statistics by telegram filipina girl percentage, the virtual PBX will take into account different categories of calls, namely, all (successful and unsuccessful) and only successful.
Balance the workload in the support department, taking into account all calls. Or arrange gladiator fights for the opportunity to take a call in the sales department - taking into account only the successful ones.
And if you dynamically track the productivity of an individual employee or an entire group in an integrated CRM or ERP system, you can dynamically transfer more calls to the most effective ones, which will have a positive effect on sales dynamics.
You can now set the period settings for statistics accounting yourself. By default, data is taken for 1 year.
There are now two types of statistics recording: by quantity and by duration. For a large flow of calls and relatively short conversations, it is more convenient to set a small time interval. This way, the system will react more sensitively to changes in the intensity of the call flow. Less intensity means a longer statistics collection period.
More about call distribution options
Ready-made integrations: amoCRM, retailCRM, Amber CRM
We continue to improve our API (a release is coming soon that will expand the capabilities of working with call data in any service), and at the same time add and improve ready-made schemes for integrating UIS telephony with external systems.
There is something new in direct integration with amoCRM:
now we transfer not only calls and requests there, but also chats - you can automatically create tasks and deals for them, make contacts. Or put them in "Unsorted" until the moment when employees have time to deal with them;
when creating a contact card in amoCRM for a request or chat, the e-mail will also be filled in (if the site visitor left one, of course);
and now you can also add dynamic tags to an automatically created contact or deal. They contain several values: UTM tags, virtual number, advertising campaign, website, search query, source and type of request. Deals marked with a dynamic tag can immediately fall into the desired funnel in amoCRM;
and, by the way, if you transfer transaction data from UIS to amoCRM, you will do it almost in real time - synchronization now occurs once every 2 hours, and not once a day, as before.
And new in integration with retailCRM:
here we learned how to transmit the name of the advertising campaign (relevant when using static call tracking);
and play technical messages to operators about what is happening on the subscriber's line when connecting with him. And now the manager will clearly understand why, for example, he cannot get through (the same "Subscriber is out of network coverage area", etc.).
And a new out-of-the-box integration has been added — with AmberCRM. Here is an incomplete list of what it allows:
call by clicking on the contact number in the interface;
instantly update employees on the situation during an incoming call;
store call statistics and conversation records;
forward calls to personal managers from CRM settings;
answer calls with automated messages (for example, about the status of an order or delivery time).
More about UIS integration solutions