Analysis of telephone calls
Posted: Mon Dec 23, 2024 10:41 am
Content
You definitely can't do without call analytics if you...
What does incoming call analysis include?
Where can you see all this?
Analytics Guide
Dashboards for visual people!
Conclusions
Despite the growing popularity of online forms of telegram filipino girl requests (chats, callback forms, consultants, etc.), one of the most popular channels of communication with the buyer is still a call. Therefore, the analysis of customer behavior and the construction of a sales funnel will be incomplete without analyzing calls.
You definitely can't do without call analytics if you...
Marketer (to analyze customer behavior on the site, calculate advertising effectiveness indicators, general understanding of the correctness of the chosen promotion strategy, etc.);
Business manager (to understand the workload of the sales department and the quality of its work, to analyze marketing activities, the overall popularity of the resource and to understand whether the chosen promotion strategy is working);
Technical specialist (are there enough phone numbers, telephony settings, for example, call processing scripts);
Head of the sales department (to track the work of each employee: who sells better, who sells at what time, etc., the length of the wait on the line, the length of the call itself).
What does incoming call analysis include?
1. Quantitative indicators: how many incoming/outgoing calls there were and at what time, call forwarding, call duration, cost, frequently calling clients, number of calls from each employee, etc.
2. Qualitative indicators: targeted/non-targeted/garbage, most effective advertising channels/ads/keywords, call center efficiency (% of tagged calls), etc.
3. You can set special tags to classify and further analyze calls.
You definitely can't do without call analytics if you...
What does incoming call analysis include?
Where can you see all this?
Analytics Guide
Dashboards for visual people!
Conclusions
Despite the growing popularity of online forms of telegram filipino girl requests (chats, callback forms, consultants, etc.), one of the most popular channels of communication with the buyer is still a call. Therefore, the analysis of customer behavior and the construction of a sales funnel will be incomplete without analyzing calls.
You definitely can't do without call analytics if you...
Marketer (to analyze customer behavior on the site, calculate advertising effectiveness indicators, general understanding of the correctness of the chosen promotion strategy, etc.);
Business manager (to understand the workload of the sales department and the quality of its work, to analyze marketing activities, the overall popularity of the resource and to understand whether the chosen promotion strategy is working);
Technical specialist (are there enough phone numbers, telephony settings, for example, call processing scripts);
Head of the sales department (to track the work of each employee: who sells better, who sells at what time, etc., the length of the wait on the line, the length of the call itself).
What does incoming call analysis include?
1. Quantitative indicators: how many incoming/outgoing calls there were and at what time, call forwarding, call duration, cost, frequently calling clients, number of calls from each employee, etc.
2. Qualitative indicators: targeted/non-targeted/garbage, most effective advertising channels/ads/keywords, call center efficiency (% of tagged calls), etc.
3. You can set special tags to classify and further analyze calls.