Provide plenty of opportunities for feedback (and ask directly)
Posted: Sun Feb 16, 2025 5:08 am
If you have a loyalty program, the post-purchase timeframe is the perfect time to plug it. You’ll get your brand back in front of eyeballs while impressions are still fresh, and if you can get them to sign up now, you’ll turn more existing customers into long-term fans.
And if you don’t have a loyalty program, strongly consider starting one. One retail management platform found that 58.7% of internet users indicated loyalty points or rewards as one of the aspects of retail shopping they valued most!
Loyalty program or not, you hong kong phone number list can also send discounts or rewards during this period, sweetening the pot for a second purchase and producing an even better post-purchase customer experience.
Example
Loyalty programs are ubiquitous these days, from the loyalty punch card (or app-based version) at your local coffee shop to paid VIP programs like what Barnes & Noble offers.
Your customers want to have quick and easy access to you if they need it, especially if they need information or are frustrated, so be sure to provide plenty of opportunities for feedback. Don’t be afraid to ask directly, either — it shows that you care about the customer experience.
You can solicit feedback in the form of reviews, by using a chatbot or human chat agents on your site, or even inviting users to reply to your email (as long as your system is set up to handle that).
And if you don’t have a loyalty program, strongly consider starting one. One retail management platform found that 58.7% of internet users indicated loyalty points or rewards as one of the aspects of retail shopping they valued most!
Loyalty program or not, you hong kong phone number list can also send discounts or rewards during this period, sweetening the pot for a second purchase and producing an even better post-purchase customer experience.
Example
Loyalty programs are ubiquitous these days, from the loyalty punch card (or app-based version) at your local coffee shop to paid VIP programs like what Barnes & Noble offers.
Your customers want to have quick and easy access to you if they need it, especially if they need information or are frustrated, so be sure to provide plenty of opportunities for feedback. Don’t be afraid to ask directly, either — it shows that you care about the customer experience.
You can solicit feedback in the form of reviews, by using a chatbot or human chat agents on your site, or even inviting users to reply to your email (as long as your system is set up to handle that).