Digisac Webchat Features and Updates

[Joywtome231]

With the latest updates, Digisac's Webchat has received several improvements that make the service even more efficient and customizable. Here are the main new features:

1. Widget customization
Now, businesses can customize it to align with their visual identity. They can choose colors, icons, buttons, logos , and even welcome messages that reflect their company’s brand.

All changes are applied in real time, meaning there is no need to test or reconfigure the website.

2. Setting up the support form
One of the most useful features is the ability to add a registration form at the beginning of the service.

This form allows you to collect essential information, such as france phone number list the customer's email, to ensure continuity of service, even if the user leaves the website before completing the conversation.

3. Continuity of offline service
If the customer starts a conversation and leaves before being attended to, the system will automatically send a follow-up email within 10 minutes of the operator contacting them.

This allows the customer to resume service by clicking on an authenticated link, maintaining the conversation history.

If the customer does not respond within 30 minutes of sending the email, the service is automatically terminated and the history is sent to the customer.