A simpler version of this report

[prisilabr03]

Here you can, in one register, see the list of all your scripts and the main indicators achieved in working with them in order to understand – when working with which of them, your employees more often have customer failures from further communication, and with which, on the contrary, employees more often reach those stages of the conversation, the achievement of which is its goal.

The report can be built with the period you are interested in. It contains sandplay therapy filters for employees, scripts, duration of conversations, achievement of goals and effectiveness when working with scripts (their development). when you are only interested in achieving the goals of calls, can serve goal achievement report. This report also makes it possible to track the achievement of goals by specific nodes (this is important if there are several nodes in the script, the achievement of which may be the purpose of the call). It is also convenient in that the scripts in it are built in descending order, in them, indicators to achieve the goals of the conversations, so you can immediately see which scripts you have, make it possible for employees to achieve their goals more often, and which ones are less often (and accordingly, the audit of which, of which, first of all, should be carried out).

This report helps to understand in more detail exactly what problems, namely, which employee had during the conversation, and also reflects the comments that employees can leave (if you, of course, set such a task for them - to leave such , comments) about the problems that arose, they, during the conversation, (for example, when they did not find, in their script, answers to certain objections).