And it seems clear that paying attention to singapore business mailing list everything that is somehow connected with calls is extremely important... But it turns out that not everyone understands. Customer expectations (often unjustified) First of all, the person dialing your number waits for an answer from the operator (sometimes for too long). If all the operators are busy, he hopes that the waiting time does not drag on. The client then assumes that all of his questions will be answered thoroughly. It seems that everything is simple? It turns out not.
Many companies still haven’t figured out how to retain a potential client, even if he called with a specific request for a product, and manage to lose him. Incredible but true. Moreover, there are companies where managers don’t even bother to answer the phone. Along with them, those who cannot cope with the flow of calls, and clients hang up. Agree, not everyone has an extra half hour to listen to background music on the phone. And happiness was so possible! Undertrained operators are the scourge of many call centers and sales departments Another problem (and the client’s unjustified hope) is the qualifications of operators.