An ally in communicating with customers via WhatsApp
Posted: Sun Dec 22, 2024 6:08 am
Avoid sending messages at inappropriate times. Respecting business hours, unless the customer has indicated another time as a preference, is a best practice that reflects consideration for the customer's time.
What to avoid when approaching a customer via WhatsApp?
Now you know what to do when contacting a customer via WhatsApp. But what should you avoid? We’ll tell you below:
Spam is not welcome
Never send repetitive or unsolicited messages. This can irritate the customer japan mobile number and lead to loss of credibility and even blocking of your number.
Avoid generic messages
Messages that appear to be sent en masse to multiple customers can make the customer feel less valued. Messages should always have a touch of personalization.
Don't insist
If a customer doesn’t respond, don’t persist with multiple messages. This can be seen as invasive and disrespectful.
[ebook] Service metrics: 4 essential indicators for your company
When considering effective strategies for approaching a customer via WhatsApp, integrating a robust platform like Digisac can transform your communication.
Digisac unifies all major communication channels into a single interface. This simplifies communication via WhatsApp and other means, such as email and Facebook Messenger. This unification allows for more personalized and effective service.
With Digisac you can:
Unify communication channels such as WhatsApp, Instagram, Reclame Aqui, among others, in the same place;
Manage service teams;
Monitor conversations in real time;
Create quick responses to frequently asked questions;
Distribute calls between departments;
Additionally, Digisac offers 24/7 support with customer service bots, ensuring that all customers receive answers, even outside of business hours.
For companies looking to improve their customer service, Digisac is an excellent choice. Take the free trial and find out how we can help make your service more efficient and integrated. Click here to apply.
What to avoid when approaching a customer via WhatsApp?
Now you know what to do when contacting a customer via WhatsApp. But what should you avoid? We’ll tell you below:
Spam is not welcome
Never send repetitive or unsolicited messages. This can irritate the customer japan mobile number and lead to loss of credibility and even blocking of your number.
Avoid generic messages
Messages that appear to be sent en masse to multiple customers can make the customer feel less valued. Messages should always have a touch of personalization.
Don't insist
If a customer doesn’t respond, don’t persist with multiple messages. This can be seen as invasive and disrespectful.
[ebook] Service metrics: 4 essential indicators for your company
When considering effective strategies for approaching a customer via WhatsApp, integrating a robust platform like Digisac can transform your communication.
Digisac unifies all major communication channels into a single interface. This simplifies communication via WhatsApp and other means, such as email and Facebook Messenger. This unification allows for more personalized and effective service.
With Digisac you can:
Unify communication channels such as WhatsApp, Instagram, Reclame Aqui, among others, in the same place;
Manage service teams;
Monitor conversations in real time;
Create quick responses to frequently asked questions;
Distribute calls between departments;
Additionally, Digisac offers 24/7 support with customer service bots, ensuring that all customers receive answers, even outside of business hours.
For companies looking to improve their customer service, Digisac is an excellent choice. Take the free trial and find out how we can help make your service more efficient and integrated. Click here to apply.