What chatbots can do
Posted: Thu Jan 23, 2025 8:35 am
Answer popular questions. The bot will tell you about the establishment's opening hours, provide links to the website or product catalog, and help you figure out prices.
It is better to sort all the answers in the chatbot into categories: this will make it easier for people to navigate
Accept orders. The chatbot is available 24/7, so the client can sign up for a service or place an order even at night, when managers are no longer working. To do this, you need to synchronize the bot with the CRM system. Information about appointments or orders will appear in it automatically, and the administrator's workload will decrease. How to choose a netherlands telegram mobile phone number list CRM system for a small business is described in this article .
Sometimes customers may make mistakes in the name of the product. For example, write "Miami" instead of "Miami" when ordering rolls. For such cases, add several spelling options to the bot. And before placing the order, be sure to let the person check it once and for all.
Tell about new products and promotions. A chatbot can not only answer users' questions, but also send them messages. Use it as an additional communication channel and inform customers that you have launched a new service or are giving them a discount.
From the chatbot, you can direct people to a page on your website or social media with detailed information
Notify about the order status. The chatbot can inform customers that their order has been accepted, paid for, packed or sent by courier. In SMS mailings, you will pay about two rubles for one message, and with a chatbot, you can send a notification several times cheaper or for free. In the Unisender chatbot designer, on a free plan, you can send an unlimited number of messages, but only to 500 customers.
It is better to sort all the answers in the chatbot into categories: this will make it easier for people to navigate
Accept orders. The chatbot is available 24/7, so the client can sign up for a service or place an order even at night, when managers are no longer working. To do this, you need to synchronize the bot with the CRM system. Information about appointments or orders will appear in it automatically, and the administrator's workload will decrease. How to choose a netherlands telegram mobile phone number list CRM system for a small business is described in this article .
Sometimes customers may make mistakes in the name of the product. For example, write "Miami" instead of "Miami" when ordering rolls. For such cases, add several spelling options to the bot. And before placing the order, be sure to let the person check it once and for all.
Tell about new products and promotions. A chatbot can not only answer users' questions, but also send them messages. Use it as an additional communication channel and inform customers that you have launched a new service or are giving them a discount.
From the chatbot, you can direct people to a page on your website or social media with detailed information
Notify about the order status. The chatbot can inform customers that their order has been accepted, paid for, packed or sent by courier. In SMS mailings, you will pay about two rubles for one message, and with a chatbot, you can send a notification several times cheaper or for free. In the Unisender chatbot designer, on a free plan, you can send an unlimited number of messages, but only to 500 customers.