The seller must refuse the buyer,
Posted: Thu Jan 23, 2025 7:39 am
since jewelry is on the list of non-returnable goods. The money can only be returned if a defect is found.
A man buys materials for repairs in a store and asks for a 25% discount, while the maximum discount for buyers is 10%. It is impossible to refer to legal acts in this case, but if the store agrees, it will suffer losses.
In this case, the seller can say that it is impossible to reduce the price so much, since the store sells only materials from certain manufacturers and guarantees their authenticity and quality. This will emphasize the status of malaysia telegram mobile phone number list the product and show that the seller cares about its customers.
Suggest an alternative solution or a bonus
This is the next stage, where the seller works through the client's objection and maintains their loyalty. It is important not only to politely refuse service, but also to take a small step forward so that the client feels needed and is satisfied with the service.
The jewelry store cannot refund the money for the chain for an objective reason, but can offer a discount on another piece of jewelry that the customer's mother would like.
A building materials store may refuse to offer a larger discount, but as a bonus, offer the customer free delivery of materials to their home or a small gift.
Feedback is also important. A company can, for example, call a customer back after a purchase to make sure they are satisfied.
A man buys materials for repairs in a store and asks for a 25% discount, while the maximum discount for buyers is 10%. It is impossible to refer to legal acts in this case, but if the store agrees, it will suffer losses.
In this case, the seller can say that it is impossible to reduce the price so much, since the store sells only materials from certain manufacturers and guarantees their authenticity and quality. This will emphasize the status of malaysia telegram mobile phone number list the product and show that the seller cares about its customers.
Suggest an alternative solution or a bonus
This is the next stage, where the seller works through the client's objection and maintains their loyalty. It is important not only to politely refuse service, but also to take a small step forward so that the client feels needed and is satisfied with the service.
The jewelry store cannot refund the money for the chain for an objective reason, but can offer a discount on another piece of jewelry that the customer's mother would like.
A building materials store may refuse to offer a larger discount, but as a bonus, offer the customer free delivery of materials to their home or a small gift.
Feedback is also important. A company can, for example, call a customer back after a purchase to make sure they are satisfied.